AI Table Waiter

One fewer runner—every table still gets served

Pain points

• Waitlist and ordering spike together; staff cannot explain every dish
• Foreign guests ask about spice and allergens—slow service
• Understaffed peaks hurt reviews and repeat visits

Capabilities

• Live voice (hold-to-talk)
• Guest locale + shop Live settings (UI 12 locales ≠ Live persona buckets)
• Recommendations; allergen Q&A from shop notes (no guarantee)
• NFC ordering and Hub integration
• Peak-hour coverage, not full replacement

1. Guest scans NFC or QR at table Ordering page launches the AI waiter—no extra app.
2. Hold to talk—live voice only Voice-first Live session: recommend dishes and answer menu questions. Allergen answers follow shop notes when provided—not a guaranteed allergen label.
3. Guide to order submission Chat and cart are unified; orders flow to LiveOrders Hub and KDS.
4. Staff focus on food and exceptions AI handles repetitive explanations; humans handle plates and special requests.

FAQ

Does this replace human servers?

No. AI covers repetitive Q&A; staff handle food, beverages, and edge cases for steadier service.

How is this different from LINE OA Assistant?

AI table waiter serves dine-in guests at the table; LINE OA handles message orders. Different channels, often used together.