Live Order Operations Hub

One order truth, from guest confirmation to completed service

Common pain points

Separate inboxes create missed tickets at rush
Front and kitchen disagree about what is handled

Key capabilities

Live order queue
Hub and KDS sync
Traceable order events

Collect connected channels Configured VDine dine-in, public takeout, and LINE orders enter Hub.
Keep status in sync Accepted, preparing, ready, and collected remain on the same order.
Create traceable facts Reports and Advisor use real order events, not stitched spreadsheets.

FAQs

Do all third-party platforms appear automatically?

No. Only configured and connected channels appear here.

A good place to start when

The restaurant receives orders from more than one entry
Front, kitchen, and pass frequently disagree about one ticket

Confirm before rollout

Which channels are actually connected and which remain manual
Who updates accepted, preparing, ready, and collected states
Fallback when network or a device goes offline

What the system does not do

It does not import unintegrated third-party platforms automatically
A shared screen does not replace clear station ownership and exception handling

Observe first after launch

Watch for missed, duplicate, or long-stalled orders and whether front and kitchen can complete a handoff from the same ticket.