Membership and Points Ledger

Loyalty no longer lives in a separate checkout ledger

Common pain points

Membership and orders are hard to reconcile
Refunds leave points out of sync

Key capabilities

Member identity
Checkout quote
Points ledger

Set membership rules Configure earn, redeem, and tier conditions.
Quote before checkout Guests see points use and payment before confirming.
Post from order outcome Earn on completion and reverse under refund rules.

FAQs

Does enabling points guarantee repeat visits?

No. Results still depend on rules, offer, and operations.

A good place to start when

The restaurant has clear earn and redemption rules
Membership, offers, and paid order value need one reconciliation flow

Confirm before rollout

Earn basis, redemption cap, and expiry
Cancellation, refund, and partial-refund reversal
Brand-shared versus shop-level points scope

What the system does not do

A consistent ledger does not guarantee repeat visits
Undefined rules should not be hidden with manual ledger repair

Observe first after launch

Check that checkout quotes match the final ledger, refunds reverse correctly, and recurring support disputes are understood.