Public Takeout Ordering & Merchant Self-Delivery

If your team can deliver, run your own channel without platform fees

Pain points

• You have staff to deliver, but repeat orders still ride food platforms and fees
• No takeout URL—phone orders at rush mean wrong addresses and missed tickets
• Phone, platform, and counter orders live in different places—dispatch gets messy

Capabilities

• Public takeout/delivery link and QR
• Pickup plus merchant self-delivery on public /order
• Radius, fees, free-delivery threshold
• Map address and delivery windows
• Tickets join Hub/kitchen with dine-in

1. Enable public takeout ordering Share your shop link or QR poster—no table scan required.
2. Offer pickup or self-delivery Set radius, fee per km, free-delivery minimum; guests enter address and time online.
3. One order flow Public /order pickup and delivery tickets sit with dine-in—kitchen cooks from one Hub stream.
4. Dispatch and update status Mark out for delivery and completed in Hub—front of house sees delivery status updates.

FAQ

Does this replace food delivery apps?

Apps help discovery; this channel is for regulars and your audience—those orders skip platform commission. Both can coexist.

Does VDine send riders?

No. Your staff deliver; VDine provides online ordering, fees, and Hub delivery status updates—not customer GPS tracking.

How is this different from LINE message ordering?

Public /order supports pickup and merchant self-delivery; LINE OA is a takeout pickup path today (self-delivery is not live on OA runtime). Both can land in Hub/kitchen.