Public Takeout and Merchant Self-Delivery

Keep your ordering channel and fulfillment responsibility

Common pain points

Phone takeout repeats address and timing
Owned delivery sits outside store operations

Key capabilities

Public takeout page
Merchant delivery rules
Fulfillment status

Share the public page Place the link or QR on social and in-store.
Configure pickup or self-delivery Set location, radius, fee, and windows.
Fulfill in one flow Restaurant staff deliver and update status after kitchen completion.

FAQs

Does VDine dispatch third-party drivers?

No. The restaurant provides delivery capacity; this is not a current LINE OA capability.

A good place to start when

The restaurant has an owned customer entry and manageable delivery capacity
Pickup and self-delivery should share the kitchen flow

Confirm before rollout

Shop location, radius, fee, and free-delivery rules
Service windows, capacity stop, and contact flow
Cancellation, refund, bad address, and failed-receipt handling

What the system does not do

VDine does not provide third-party drivers or instant dispatch
Merchant self-delivery is not presented as a current LINE OA capability

Observe first after launch

Review out-of-range, delay, contact-failure, and refund causes before expanding the service area beyond reliable staff capacity.