What is LINE OA Assistant and how does it work?

LINE OA Assistant turns guest order messages into a draft, then Flex confirm, then Hub/KDS tickets—guest channel, not owner Advisor V.

In one sentence

LINE OA Assistant handles guests who order by messaging your LINE Official Account—draft first, then Flex preview/confirm, then a ticket in LiveOrders Hub and kitchen KDS. Not every message auto-creates a ticket.

How it works

  1. Guest sends order text on LINE (items, qty, notes)
  2. VDine builds a draft and Flex preview for guest confirm
  3. Only after confirm does a VDine order open; Hub and kitchen receive it live
  4. Orders stay in VDine POS (Hub and KDS); optional POS Bridge if you still need an existing POS

vs LINE Advisor V (important)

LINE OA AssistantLINE Advisor V
AudienceGuestsOwners / managers
JobMessage ordering (draft → confirm)Shop ops, daily-report Q&A, consent-gated actions
EntryOfficial account chat (guest side)VDine platform Bot → LIFF Dock (Bot chat does not run tools)

Best for

Takeout shops, cafés, bento stores, high LINE marketing traffic, peak message volume.