Three LINE/AI surfaces—do not mix them
| Product | Audience | Scenario |
|---|---|---|
| AI table waiter | Dine-in guests | Voice-first help after NFC tap |
| LINE OA Assistant | Takeout/remote guests | Message ordering (draft → Flex confirm → ticket) |
| LINE Advisor V | Owners | Platform Bot → LIFF Dock/Hub; daily report via email/Hub—follow up in Advisor V (Bot chat does not run tools) |
AI table waiter
- Peak coverage with voice-first service and multilingual support
- Same surface as NFC ordering
- Not for owner reports or back-office setup
LINE Advisor V
- Owner-only LIFF Dock / Hub (entry: VDine platform LINE Bot → Flex)
- Grand Steward daily report arrives by email/Hub; ask follow-ups in Advisor V (consent-gated Hub actions)
- Bot chat does not run tools; guests cannot order through Advisor V
Practical mapping
- “Cannot serve every table at rush” → AI waiter + NFC
- “Reconciling reports after close” → Grand Steward (email/Hub) + Advisor V follow-up
- “Still keying LINE into POS” → LINE OA Assistant (not Advisor V)