Choose QR, NFC, multilingual, and voice capabilities from the venue, table flow, network, and service model, then validate them in a limited pilot before expanding.
Selection criteria
| Condition | What to verify | Supporting capability |
|---|---|---|
| How guests open the menu | Camera scanning and phone NFC support | NFC / QR table ordering |
| Language needs | Common guest languages, dish names, and allergen wording | Multilingual ordering |
| Volume of spoken questions | Ambient noise and staff handoff | AI table waiter |
| On-site availability | Wi-Fi, mobile data, tag placement, and menu fallback | Confirm during pilot |
Workflow
- A guest scans a QR code or taps NFC to open the menu for that table.
- The guest selects items, modifiers, and notes, using another locale when needed.
- The order is submitted and staff handle confirmations and exceptions under the venue's process.
- With voice assistance enabled, staff still take over allergen, sold-out, and uncertain questions.
Who it is for
- Restaurants reducing printed menus and duplicate entry while retaining human service.
- Venues with multilingual guests and an owner for menu and translation quality.
- Teams able to pilot a section or group of tables before wider rollout.
When it is not a fit
- Connectivity is persistently unreliable and there is no manual fallback.
- No role can maintain menu, price, and sold-out information.
- The service model requires every interaction to be human-led or the space is unsuitable for voice recognition.
Implementation checklist
- [ ] Inventory tables, tag placement, and QR/NFC device compatibility.
- [ ] Test ordering, cancellation, and retry paths during a busy period.
- [ ] Review translated dish names, modifiers, allergens, and prices.
- [ ] Define staff handoff for sold-out items, wrong tables, children, and older guests.
- [ ] Pilot a bounded section and record issues before expansion.
Limitations
Device support, connectivity, voice conditions, accessibility needs, and venue fit require on-site validation. AI and translation output do not replace staff confirmation of allergens, prices, or submitted items.