Map ownership for intake, acceptance, preparation, handoff, and checkout before assigning responsibilities among VDine, POS, KDS, and existing systems for the agreed implementation scope.
Selection criteria
| Flow | Question to answer | Supporting capability |
|---|---|---|
| LINE intake | Who confirms items, time, and payment state | LINE OA assistant |
| Consolidated orders | Which channels enter one workspace | LiveOrders Hub |
| Kitchen production | How stations, priority, and remakes appear | Kitchen display |
| Arrival and seating | Who handles booking, queue, and seating | Queue and reservation Hub |
| Pickup and delivery | Who owns acceptance, preparation, and handoff | Takeout and own delivery |
Workflow
- Orders from configured LINE, table, or other channels enter the assigned intake flow.
- Staff verify items, payment, and timing; exceptions move to human handling.
- Accepted orders reach the relevant KDS station or the venue's production process.
- Completion leads to table service, pickup, or delivery; checkout and invoices follow the chosen scope.
Who it is for
- Restaurants coordinating dine-in, LINE, pickup, or own-delivery order ownership.
- Teams that need consistent front-of-house and kitchen status with human exception handling.
- Venues willing to inventory existing POS, payment, invoice, and third-party integrations.
When it is not a fit
- Existing interfaces, contractual limits, and data ownership are not yet known.
- The expectation is automatic replacement of every device or vendor without process discovery.
- No one owns cancellation, sold-out, refund, duplicate, or offline exceptions.
Implementation checklist
- [ ] Map every channel from intake to checkout with an accountable role.
- [ ] Confirm required POS, payment, invoice, and third-party interfaces.
- [ ] Test accept, reject, cancel, remake, and retry paths.
- [ ] Define KDS stations, priority, completion, and return rules.
- [ ] Keep a manual fallback for connectivity, duplicates, and service interruption.
Limitations
POS, payment, invoice, hardware, and third-party integrations depend on the agreed scope, vendor capability, and contracts; this guide does not promise complete replacement. Validate real devices and exception paths before launch.